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Impington Village College

Join the Team

How to Apply 

Applicants are asked to do the following:

Complete an Impington Village College application form which is available below.

Write a supporting letter of application stating why you wish to be apply for the vacancy and how you match the requirements of the person specification and criteria for the post. Complete a Equality and Diversity form to be returned with the application form.

Candidates will be selected for interview based on the information provided in both the application form and the letter.Please note we do not accept CVs. All offers of employment are subject to an enhanced Barring and Disclosure Service check and a minimum of two satisfactory references. Medical clearance is also required for permanent positions.

The completed application form and supporting letter should be emailed to
Susan Kay, Personnel Manager skay@impington.cambs.sch.uk

Or alternatively sent to:
Susan Kay
Personnel Manager
Impington Village College
New Road
Impington
Cambridge CB24 9LX

Please complete the application form with full details, for example show the subject with the grade in the Education section, not just “6 GCSEs”.

Please ensure that your application is received by the closing date as detailed on the advertisement as late applications may not be accepted.

If you have a disability, please let Ian Hill know if there are any special arrangements which we can make if you are called for an interview, to ensure that you play a full part in the interview.

Thank you for your interest in this post and in Impington Village College.

Robert Campbell

Principal

Receptionist/Administrator  

MET-Living based Impington Sport Centre
Full-time Receptionist/Administrator
30 hours Receptionist shift work + 7 hours administration
Salary Scale 3 point 14 – 17 £17,681 – £18,672 pa

Impington Sports Centre is a highly successful progressive sports and fitness centre. Our membership has grown beyond expectation and continues to flourish.  This is a busy and successful environment and a great place to work.

We are looking for a Receptionist/Administrator to join our Reception team.  You should have excellent organisation and communication skills and a helpful and professional attitude.  You will be carrying out full front of house reception duties, dealing with customer enquiries, processing gym memberships, taking bookings and ensuring our computerised membership system (Legend) is updated and the appropriate fees are collected.

The receptionist role will be 30 hours per week on a shift basis which will include daytimes, evenings and weekends. In addition you will also be required to carry out 7 hours of general admin duties per week.

We offer a competitive salary with annual increments to the top of grade, an excellent pension scheme and free staff membership to use the centre’s facilities.  

MET-Living is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.  All successful candidates will be subject to safeguarding checks which includes a DBS check.  Candidates must complete an application form which is available from our website. Please note we do not accept CVs. 

Applications should be returned to Susan Kay, Trust HR Manager skay@tmet.org.uk  by 10am Monday 21 January.

Job Description

Post Title:

Receptionist

Post Purpose:

The Receptionist will operate as the first point of contact for customers, presenting a positive and professional front of house customer service. They will deliver a high quality reception, telephone and sales service, answering queries, monitoring access to the facilities, receive and process memberships, bookings and payments working as part of a team to deliver truly excellent customer atmosphere.

In addition 7 hours per week of the 37 hour shift rota will be dedicated to carrying various administration tasks when not carrying out front of house duties.

Reporting to:

Operations Manager

Working time:

37 hours per week – see shift pattern

The work arrangement, to be agreed by the Operations Manager will reflect the shift requirements of the position. The shift arrangements will include daytimes, evenings, weekends and occasional public holidays.

Place of Work:

Your principal place of work will be MET-Living Impington Sports Centre but you may be required from time to time to work at other locations within the Morris Education Trust

Salary/ Grade:

Scale 3 Point 14-17

Holidays:

Annual leave entitlement is 23 days pro rata and the annual leave year is 1 September – 31 August. Those employees who have completed five years' service by the beginning of a leave year are entitled to 28 days annual leave. 

Disclosure Level:

Enhanced DBS

 

Main Responsibilities

  • To assist in the efficient and effective operation of Reception and to establish and maintain good relationships with the general public and staff, ensuring that an appropriate ambience is maintained in the facility, making customers feel welcomed and valued.
  • To receive customers and visitors in a friendly and helpful manner, in person or by phone, giving information regarding facilities and services available, monitoring and controlling entry to the centre.
  • To ensure all customer sales and bookings are managed correctly, assisting customers in their choices.  Processing membership applications, bookings, payments, membership changes and cancellations using our computerised membership and bookings software.
  • Actively promoting and selling products and services.
  • To undertake accurate cash handling while on shift and performing end of day reconciliation procedures.
  • To assist in the communication and promotion of the centre's services and activities ensuring all information given is correct and up to date.
  • To undertake clerical and administrative duties as required, approx. 7 hours per week, in addition to the normal reception duties.
  • Collating summary reports as required on the Centres usage of services and activities.
  • Serve drinks and snacks in the Café.  Carry out cleaning duties so that an outstanding level of service is provided.
  • To undertake other tasks and duties that may be required from time to time.   This will ensure the efficient operation of the facility.
  • To carry out administration tasks as and when directed for 7 hours per week.  This will include the processioning of membership forms and related duties etc.

2.    Other Responsibilities

  • Attend training and development sessions to ensure your health and safety competence and your continuous professional development
  • Promote actively the Trust’s corporate policies
  • Comply with the Trust’s Health & Safety Policy
  • To participate in the MET-Living’s appraisal scheme

3.    Safeguarding

  • To be aware of safeguarding and promoting the welfare of children and vulnerable adults and to report any concerns in accordance with the Trust’s Safeguarding/Child Protection policies
  • To undertake regular safeguarding/child protection/adult protection training as required by the Trust.

Shift Pattern:

Reception Rota + 7 hours per week administration work:

 

Week 1

Week 2

Week 3

Monday

1600 – 2230

1200 - 1900

0900 – 1730

Tuesday

OFF

0900 – 1700

1530 – 2230

Wednesday

OFF

0900 – 1700

1600 – 2230

Thursday

0900 – 1600

1500 – 2230

1200 - 1900

Friday

1100 – 1800

1545 – 2215

0900 – 1700

Saturday

0930 – 1730

OFF

OFF

Sunday

0930 – 1800

OFF

OFF

Hours

37

37

37

Person Specification

Before completing your application please read the Person Specification and Job Description.  In supporting your application you should demonstrate how your qualifications, skills and experience match the requirements of the role. 

Criteria

Essential

Desirable

Skills:

 

 

Strong appreciation of customer service skills

 

To be able to demonstrate a flexible and professional approach to work

 

Excellent verbal communication skills

 

To be able to work with a minimum of supervision

 

Motivated with the ability to listen to, work well with, and be respectful to others and committed to being a team player

 

Ability to show empathy with the public and their perceptions with a positive and friendly persona

 

Calm under pressure

 

Sets and maintains high standards

 

Excellent time-keeping

 

Trustworthy

 

Attainment:

 

 

Good general education. Minimum of GCSE or equivalent in Maths and English

 

Knowledge:

 

 

Professional communication skills, able to communicate with colleagues and customers in person, by telephone and in writing

 

An understanding of the services a Sports Centre will provide

 

An interest in the leisure industry

 

Relevant Experience:

 

 

Suitable  and sufficient face to face customer service experience, preferably in a similar role

 

Confident IT skills

 

Suitable and sufficient cash handling experience

 

Clerical or administrative experience

√  

 

Experience of providing a telephone reception service

 

√  

Working with computerised booking and membership system

 

Other:

 

 

Flexibility to work shifts seven days per week on a 3 week rota basis.  This will include morning, afternoon and evening shifts

 

Willingness to work flexibly in response to changing organisational requirements

 

Satisfactory enhanced level disclosure check

 

Casual Lifeguards
 

Impington Sports Centre requires Swimming Pool Lifeguards to work in our popular Sports Centre.  The posts are available for daytime, evening and weekend work.  Salary is £8.68 per hour plus holiday pay.

You will need to hold a current RLSS Pool Lifeguard qualification and be available to attend a 2 hour training session once a month on a Monday evening.

We offer a varied swimming programme from Lane Swimming through to Fun Sessions.  Candidates must be able to communicate well with both adults and children with an emphasis on safety and customer care. 

If you require any further information on this vacancy please contact sgreenwood@ivc.tmet.org.uk.   Completed applications should be sent to Susan Kay HR Manager skay@tmet.org.uk by the closing date.

Closing date:  Open ended

Our College is committed to Equal Opportunities and to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.  All post-holders are subject to employment checks and a satisfactory enhanced Disclosure and Barring Service check.  We do not accept applications by CV.

Job Desciption

1.1

Post Title:

Lifeguard

1.2

Post Purpose:

The Lifeguard will contribute to Impington Sports Centre’s purpose of providing an excellent and efficient service, in a safe environment, to help exceed the expectations of our customer needs.  They will carry out lifeguarding and cleaning duties 

1.3

Reporting to:

Duty Officer

1.4

Liaising with:

Operations Manager, Duty Officers, Receptionists and members of public

1.5

Working time:

The work arrangement, to be agreed by the Duty Officer will reflect the shift requirements of the position. The shift arrangements may include evenings and weekends and occasional public holidays.

1.6

Salary/ Grade:

Point 9

1.7

Holidays:

Holiday pay will be paid at 12.07% per hour

1.8

Disclosure Level:

Enhanced DBS

1. Main Responsibilities

  • To assist in the efficient and effective operation of Sports Centre and to establish and maintain good relationships with the general public, ensuring that an appropriate ambience is maintained in the facility, making customers feel welcomed and valued
  • Maintains a constant concentrated surveillance of the Swimming Pool; acts immediately and appropriately to ensure all customers comply with the ISC Swimming Pool Rules. Carries out immediate action to caution swimmers regarding unsafe practices and safety hazards to prevent potential incidents occurring
  • Responds quickly to follow the Emergency Action Plan and procedures established in the event of an emergency.  Provide emergency care and First Aid as required until the arrival of emergency medical services
  • Presents a professional appearance and attitude at all times.  Educates swimmers to inform them of the purpose and need for pool rules and regulations
  • To undertake basic clerical and administrative duties, as required
  • To assist in the communication and promotion of the centre's services and activities ensuring all information given is correct and up to date
  • Ensuring security of the Centre’s property
  • Serve drinks and snacks in the Cafe
  • Inspects the facilities for cleanliness, completes cleaning duties as per the cleaning schedule and when immediate cleaning action is required
  • Set up and dismantle sports equipment
  • Undertaking other tasks that may be required from time to time to ensure the efficient operation of the facility

2. Training

  • Attend staff training once per month for a duration of two hours.  Must maintain a degree of physical fitness and strength to meet the demands of the job
  • Attend an Impington Village College Child Protection Training session every 12 months

3. Trust Ethos

  • To play a full part in the life of the College community, to support its distinctive mission and ethos and to encourage and ensure staff and students to follow this example.
  • To promote and support the College’s policies
  • To comply with the College Health and Safety Policy

4. Safeguarding

  • To be aware of safeguarding and promoting the welfare of children and vulnerable adults and to report any concerns in accordance with the College’s Safeguarding/Child Protection policies
  • To undertake regular safeguarding/child protection/adult protection training as required by the College.

Person Specification

Before completing your application please read the Person Specification and Job Description.  In supporting your application you should demonstrate how your qualifications, skills and experience match the requirements of the role. 

 

Essential

Desirable

Qualifications

 

 

National Pool Lifeguard qualification

 

Qualified first aider

 

Experience

 

 

Previous experience in the leisure industry or customer
facing environment.

 

Skill in the application of life-guarding surveillance and rescue techniques

 

Previous lifeguard experience

 

Experience of CPR and emergency medical procedures

 

Skills & Abilities

 

 

Ability to work constructively as part of a team,
understanding roles and responsibilities of the life guard team

 

Ability to react calmly and effectively in emergency
situations

 

Excellent communication skills when dealing with the
public

 

Ability to follow routine verbal and written instructions

 

Ability to prepare routine administration paperwork

 

Ability to work shift work and weekend work to cover the
needs of the sports centre

 

Safeguarding

 

 

Display commitment to safeguarding and promoting the
welfare of children and young people

 

November 2018