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Impington Village College

Join the Team

How to Apply 

Applicants are asked to do the following:

Complete an Impington Village College application form which is available below.

Write a supporting letter of application stating why you wish to be apply for the vacancy and how you match the requirements of the person specification and criteria for the post. Complete a Equality and Diversity form to be returned with the application form.

Candidates will be selected for interview based on the information provided in both the application form and the letter.Please note we do not accept CVs. All offers of employment are subject to an enhanced Barring and Disclosure Service check and a minimum of two satisfactory references. Medical clearance is also required for permanent positions.

The completed application form and supporting letter should be emailed to
Susan Kay, Personnel Manager skay@impington.cambs.sch.uk

Or alternatively sent to:
Susan Kay
Personnel Manager
Impington Village College
New Road
Impington
Cambridge CB24 9LX

Please complete the application form with full details, for example show the subject with the grade in the Education section, not just “6 GCSEs”.

Please ensure that your application is received by the closing date as detailed on the advertisement as late applications may not be accepted.

If you have a disability, please let Ian Hill know if there are any special arrangements which we can make if you are called for an interview, to ensure that you play a full part in the interview.

Thank you for your interest in this post and in Impington Village College.

Robert Campbell

Principal

MET-Living Fitness Consultant 

MET-Living Fitness Consultant
Based at Impington Sports Centre
Full Time 37 Hours per Week/Shift pattern
Salary:   Scale 3 point 15-17 £17,972 - £18,672 pa

This is an exciting time for Impington Sports Centre as we evolve and develop our work under the newly formed organisation MET-Living.  With a company aim of multiple sites there are growing opportunities for career progression and as an employee of MET-Living you will have the opportunity to further develop your career under recognised industry qualifications. Our highly successful gym at ISC has recently undergone a refurbishment program to provide our members with state-of-the-art equipment.

  • Can you deliver a wide range of fun and challenging exercise classes to help our member’s achieve their fitness goals?
  • Can you design and instruct on exercise programmes for people with a wide range of ability and needs?
  • Can you induct new members to use equipment safely with proper exercise techniques?
  • Are you customer focused and want to play an active part in customer retention planning?

If you think you can deliver on these requirements please see our website for an application pack. Or for an informal chat or a visit please contact Ryan Baxter rbaxter@ivc.tmet.org.uk

Morris Education Trust is committed to Equal Opportunities and to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. An enhanced DBS disclosure will be required and pre-employment checks are undertaken on all post-holders. We do not accept applications by CV.

Completed applications should be sent to Susan Kay HR Manager by post or email skay@ivc.tmet.org.uk by the closing date 10am Wednesday 24 July

Job Description

Post Title Fitness Consultant
Post Purpose: To work as part of a team in the day-to-day operation and development of the MET-Living Impington Sports Centre Fitness Studio and deliver fitness classes to ensure the highest level of customer service
Reporting to: Fitness Manager  
Working time: 37 Hours Per Week. The work arrangement will reflect the shift requirements of the position. The shift arrangements may include evenings and weekends
Location: The normal place of work will be based at MET-Living Impington Sports Centre site but you may be required to work at other sites within the Morris Education Trust by mutual agreement
Holidays: Annual leave entitlement is 20 days pro rata (plus three extra-statutory days) and the annual leave year is 1st April - 31st March. Those employees who have completed five years' service by the beginning of a leave year are entitled to 25 days annual leave.  An officer transferring from one authority to another is entitled to carry forward any outstanding leave.  There are eight statutory days for bank holidays 
Salary: Scale 3 point 15-17
Disclosure Level: Full DBS

Main Responsibilities

  • To assist the Fitness Manager in the implementation of daily operational procedures to ensure the delivery of a high standard of customer service in all areas of the fitness studio’s operations and the fitness class programme
  • To supervise the Fitness Studio to ensure the safety of all members and to give appropriate support, advice and help whenever they are in the studio
  • To perform one to one fitness assessments, personal programmes, sports specific programmes, group inductions, one to one inductions, and facility tours
  • To instruct a variety of group fitness classes on a daily basis in accordance with the advertised group exercise timetable
  • To ensure all equipment is regularly inspected, cleaned and maintained to the highest standard in the Fitness Studio
  • To ensure the Fitness Studio is kept in a clean condition at all times
  • To assist the Fitness Manager as required with development and promotional projects for both the Fitness Studio and fitness class programme.
  • To give advice and sell membership packages and undertake the necessary administration
  • To undertake other tasks that may be required from time to time to ensure the efficient operation of the facility
  • To support reception and other sports centre staff as required

Training

  • To attend training and development sessions (which could be outside your normal hours of work) to ensure Health and Safety competence and your continuous employee development

Other Responsibilities

  • Promote a positive attitude to personal development and training opportunities
  • To engage actively in the Appraisal process.
  • Be aware of and comply with The Trust’s policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person

Safeguarding

  • To be aware of safeguarding and promoting the welfare of children and vulnerable adults and to report any concerns in accordance with the Morris Education Trust Safeguarding/Child Protection policies
  • To undertake regular safeguarding/child protection/adult protection training as required by the Morris Education Trust 

Person Specification

To support your application candidates should be able to show evidence of the following:

Criteria Essential Desirable
Qualifications and Experience:    
REPS level 3 Instructor or equivalent  
Studio Cycling qualification  
Previous experience of fitness class instruction  
Experience of providing bespoke fitness programmes to meet the aims and goals of members  
Knowledge of maintenance, cleaning and health & safety procedures in a fitness environment  
Experience of giving advice on membership packages  
Circuit training qualification  
Personal trainer qualification  
A kettle bells qualification  
First Aid at Work  
GP Referral qualification and GP referral experience  
Skills :    
Able to demonstrate a clear understanding of customer needs and expectations  
Able to manage existing customer relationships and proactively develop new customer relationships  
Able to work with minimum supervision to achieve results  
Good organisational skills and ability to meet deadlines  
Knowledge of leisure management software  
Personal & Professional attributes:    
Ability to work a shift pattern which could include early morning, late evening and weekends  
A team player  
Outgoing and confident communicator to a wide range of people  
Professional approach to work  
Demonstrate the ability to form and maintain appropriate relationships and personal boundaries with children/vulnerable adults  

Date: July 2018

MET-living full time receptionist/Administrator
 

MET-Living based Impington Sport Centre
Full-time Receptionist/Administrator – 30 hours shift work + 7 hours administration
Salary Scale 3 point 14 – 17 £9.16 - £9.68 per hour

Impington Sports Centre is a highly successful progressive sports and fitness centre. Our membership has grown beyond expectation and continues to flourish.  This is a busy and successful environment and a great place to work.

We are looking for a Receptionist/Administrator to join our Reception team.  You should have excellent organisation and communication skills and a helpful and professional attitude.  You will be carrying out full front of house reception duties, dealing with customer enquiries, processing gym memberships, taking bookings and ensuring our computerised membership system (Legend) is updated and the appropriate fees are collected.

The receptionist role will be 30 hours per week on a shift basis which will include daytimes, evenings and weekends. In addition you will also be required to carry out 7 hours of admin duties per week supporting Legend. 

We offer a competitive salary, excellent pension scheme, free staff membership to use the centre’s facilities. 

MET-Living is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.  All successful candidates will be subject to safeguarding checks which includes a DBS check.  Candidates must complete an application form which is available from our website. Please note we do not accept CVs. 

Applications should be returned to Susan Kay, HR Manager skay@ivc.tmet.org.uk  by 10am Monday 16 July.

New Road, Impington, Cambridge, CB24 9LX Tel: 01223 200404

Job Description

Post Title: Receptionist
Post Purpose: The Receptionist will operate as the first point of contact for customers, presenting a positive and professional front of house customer service. They will deliver a high quality reception, telephone and sales service, answering queries, monitoring access to the facilities, receive and process memberships, bookings and payments working as part of a team to deliver truly excellent customer atmosphere.
Reporting to: Operations Manager
Working time: 30 hours per week – see shift pattern + 7 hours admin The work arrangement, to be agreed by the Operations Manager will reflect the shift requirements of the position. The shift arrangements will include daytimes, evenings, weekends and occasional public holidays.
Place of Work: Your principal place of work will be MET-Living Impington Sports Centre but you may be required from time to time to work at other locations within the Morris Education Trust
Salary/ Grade: Scale 3 Point 14-17
Holidays: Annual leave entitlement is 23 days pro rata and the annual leave year is 1 September – 31 August. Those employees who have completed five years' service by the beginning of a leave year are entitled to 28 days annual leave. 
Disclosure Level: Enhanced DBS
  1. Main Responsibilities

To assist in the efficient and effective operation of Reception and to establish and maintain good relationships with the general public and staff, ensuring that an appropriate ambience is maintained in the facility, making customers feel welcomed and valued.

To receive customers and visitors in a friendly and helpful manner, in person or by phone, giving information regarding facilities and services available, monitoring and controlling entry to the centre.

To ensure all customer sales and bookings are managed correctly, assisting customers in their choices.  Processing membership applications, bookings, payments, membership changes and cancellations using our computerised membership and bookings software.

Actively promoting and selling products and services.

To undertake accurate cash handling while on shift and performing end of day reconciliation procedures.

To assist in the communication and promotion of the centre's services and activities ensuring all information given is correct and up to date.

To undertake clerical and administrative duties as required, approx. 7 hours per week, in addition to the normal reception duties.

Collating summary reports as required on the Centres usage of services and activities.

Serve drinks and snacks in the Café.  Carry out cleaning duties so that an outstanding level of service is provided.

To undertake other tasks and duties that may be required from time to time.   This will ensure the efficient operation of the facility.

2.    Other Responsibilities

  • Attend training and development sessions to ensure your health and safety competence and your continuous professional development
  • Promote actively the Trust’s corporate policies
  • Comply with the Trust’s Health & Safety Policy
  • To participate in the MET-Living’s appraisal scheme

3.    Safeguarding

To be aware of safeguarding and promoting the welfare of children and vulnerable adults and to report any concerns in accordance with the Trust’s Safeguarding/Child Protection policies

To undertake regular safeguarding/child protection/adult protection training as required by the Trust.

Shift Pattern:

Reception Rota + 7 hours per week administration work:

  Week 1 Week 2 Week 3
Monday 1600 – 2230 OFF 0900 – 1730
Tuesday OFF 0900 – 1700 1530 – 2230
Wednesday OFF 0900 – 1700 1600 – 2230
Thursday 0900 – 1600 1500 – 2230 OFF
Friday OFF 1545 – 2215 0900 – 1700
Saturday 0930 – 1730 OFF OFF
Sunday 0930 – 1800 OFF OFF
Hours 30 30 30

Person Specification

Before completing your application please read the Person Specification and Job Description.  In supporting your application you should demonstrate how your qualifications, skills and experience match the requirements of the role. 

Criteria Essential Desirable
Skills:    
Strong appreciation of customer service skills  
To be able to demonstrate a flexible and professional approach to work  
Excellent verbal communication skills  
To be able to work with a minimum of supervision  
Motivated with the ability to listen to, work well with, and be respectful to others and committed to being a team player  
Ability to show empathy with the public and their perceptions with a positive and friendly persona  
Calm under pressure  
Sets and maintains high standards  
Excellent time-keeping  
Trustworthy  
Attainment:    
Good general education. Minimum of GCSE or equivalent in Maths and English  
Knowledge:    
Professional communication skills, able to communicate with colleagues and customers in person, by telephone and in writing  
An understanding of the services a Sports Centre will provide  
An interest in the leisure industry  
Relevant Experience:    
Suitable  and sufficient face to face customer service experience, preferably in a similar role  
Confident IT skills  
Suitable and sufficient cash handling experience  
Clerical or administrative experience √    
Experience of providing a telephone reception service   √  
Working with computerised booking and membership system  
Other:    
Flexibility to work shifts seven days per week on a 3 week rota basis.  This will include morning, afternoon and evening shifts  
Willingness to work flexibly in response to changing organisational requirements  
Satisfactory enhanced level disclosure check