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Impington Village College

Join the Team

How to Apply 

Applicants are asked to do the following:

Complete an Impington Village College application form which is available below.

Write a supporting letter of application stating why you wish to be apply for the vacancy and how you match the requirements of the person specification and criteria for the post. Complete a Equality and Diversity form to be returned with the application form.

Candidates will be selected for interview based on the information provided in both the application form and the letter.Please note we do not accept CVs. All offers of employment are subject to an enhanced Barring and Disclosure Service check and a minimum of two satisfactory references. Medical clearance is also required for permanent positions.

The completed application form and supporting letter should be emailed to
Susan Kay, Personnel Manager skay@impington.cambs.sch.uk

Or alternatively sent to:
Susan Kay
Personnel Manager
Impington Village College
New Road
Impington
Cambridge CB24 9LX

Please complete the application form with full details, for example show the subject with the grade in the Education section, not just “6 GCSEs”.

Please ensure that your application is received by the closing date as detailed on the advertisement as late applications may not be accepted.

If you have a disability, please let Ian Hill know if there are any special arrangements which we can make if you are called for an interview, to ensure that you play a full part in the interview.

Thank you for your interest in this post and in Impington Village College.

Robert Campbell

Principal

MET-living part time receptionist
 

MET-Living based Impington Sport Centre
Part-time Receptionist – 30 hours shift work
Salary Scale 3 point 14 – 17 £9.16 - £9.68 per hour

We are part of the Morris Education Trust (MET), a recently formed and fast-growing multi-academy trust currently including Impington Village College and Witchford Village College.

Impington Sports Centre is a highly successful progressive sports and fitness centre. Our membership has grown beyond expectation and continues to flourish.  This is a busy, happening and successful environment and a great place to work.

We are looking to recruit a new Receptionist to join our team to provide an outstanding customer focused experience for our sports centre members.  You will be a team player with a positive, friendly, professional attitude and first class customer service skills. Experience of using a computerised booking system, working with the public and cash handling would be advantageous.

You must be flexible with shift patterns and able to work daytimes, evenings and weekends – full details of the shift patterns are available in job description and the application pack is available on our website.

We offer a competitive salary, excellent pension scheme, free staff membership to use the centre’s facilities and a vibrant environment in which to work.

MET-Living is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.  All successful candidates will be subject to safeguarding checks which includes a DBS check.  Candidates must complete an application form which is available from our website. Please note we do not accept CVs. 

If you require further information please contact Steven Greenwood, Operations Manager sgreenwood@ivc.tmet.org.uk

Applications should be returned to Susan Kay, HR Manager skay@ivc.tmet.org.uk  by 10am Monday 11 June 2018. 

Job Description

Post Title: Receptionist
Post Purpose: The Receptionist will operate as the first point of contact for customers, presenting a positive and professional front of house customer service. The Receptionist will provide a high quality reception, telephone and sales service and will work as part of a team to deliver truly excellent customer service.
Reporting to: Operations Manager
Liaising with: Manager, Duty Officers, Shift Leader, Fitness Staff, Sports Coaches and Lifeguards
Working time: 30 hours per week – see shift pattern The work arrangement, to be agreed by the Manager will reflect the shift requirements of the position. The shift arrangements will include daytimes, evenings and weekends and occasional public holidays.
Salary/ Grade: Scale 3 Point 14-17
Holidays: Annual leave entitlement is 23 days pro rata  and the annual leave year is 1 September – 31 August. Those employees who have completed five years' service by the beginning of a leave year are entitled to 28 days annual leave. 
Disclosure Level: Enhanced DBS
  1. Main Responsibilities

To assist in the efficient and effective operation of Reception and to establish and maintain good relationships with the general public, ensuring that an appropriate ambience is maintained in the facility, making customers feel welcomed and valued.

To receive customers and visitors in a friendly and helpful manner, in person or by phone, monitoring and controlling entry to the centre.

To ensure all customer sales and bookings are managed correctly, assisting customers in their choices. To take new bookings and carry out administrative tasks, to process membership sales, changes and cancellations

Actively promoting and selling products and services.

To undertake cash handling and reconciliation procedures to ensure accuracy.

To undertake basic clerical and administrative duties as required.

To assist in the communication and promotion of the centre's services and activities ensuring all information given is correct and up to date.

Collating summary reports at designated intervals.

To ensure the security of the Centre’s property.

Serve drinks and snacks in the Café.  Carry out cleaning duties so that an outstanding level of service is provided.

Undertaking other tasks that may be required from time to time to ensure the efficient operation of the facility.

2.    Other Responsibilities

  • Attend training and development sessions to ensure your health and safety competence and your continuous professional development
  • Promote actively the Trust’s corporate policies
  • Comply with the Trust’s Health & Safety Policy
  • To participate in the MET-Living’s appraisal scheme

3.    Safeguarding

To be aware of safeguarding and promoting the welfare of children and vulnerable adults and to report any concerns in accordance with the Trust’s Safeguarding/Child Protection policies

To undertake regular safeguarding/child protection/adult protection training as required by the Trust.

Shift Pattern:

Reception Rota:

  Week 1 Week 2 Week 3
Monday 1600 – 2230 OFF 0900 – 1730
Tuesday OFF 0900 – 1600 1530 – 2230
Wednesday OFF 0900 – 1700 1600 – 2230
Thursday 0900 – 1600 1500 – 2230 OFF
Friday OFF 1545 – 2315 0900 – 1700
Saturday 0930 – 1730 OFF OFF
Sunday 0930 – 1800 OFF OFF
Hours 30 30 30

Person Specification

Before completing your application please read the Person Specification and Job Description.  In supporting your application you should demonstrate how your qualifications, skills and experience match the requirements of the role. 

Criteria Essential Desirable
Skills:    
Ability to work on own initiative as well as part of a team  
Strong appreciation of customer service skills  
To be able to demonstrate a flexible and professional approach to work  
Excellent verbal communication skills  
To be able to work with a minimum of supervision  
Motivated with the ability to listen to, work well with, and be respectful to others and committed to being a team player  
Ability to show empathy with the public and their perceptions with a positive and friendly persona  
Calm under pressure  
Sets and maintains high standards  
Excellent time- keeping  
Trustworthy  
Attainment:    
Good general education. Minimum of GCSE or equivalent in Maths and English  
Knowledge:    
Professional communication skills, able to communicate with colleagues and customers in person, by telephone and in writing  
An understanding of the services a Sports Centre will provide  
An interest in the leisure industry  
Relevant Experience:    
Suitable  and sufficient face to face customer service experience, preferably in a similar role  
Confident IT skills  
Suitable and sufficient cash handling experience  
Clerical or administrative experience √    
Suitable and sufficient experience of providing a telephone reception service    
Working with computerised booking and membership system  
Other:    
Flexibility to work shifts seven days per week on a 3 week rota basis.  This will include morning, afternoon and evening shifts  
Willingness to work flexibly in response to changing organisational requirements  
Satisfactory enhanced level disclosure check  

MET-living Duty officer 

MET-Living Ltd
Duty Officer (Dual Site)
Full Time Position – 37 Hours per week shift pattern
Scale 5 point 22 – 25  £20,661 - £22,658 pa (pay award pending)

MET-Living is part of the Morris Education Trust (MET), a recently formed and fast-growing multi-academy trust currently including Impington Village College and Witchford Village College. We are offering the right candidate the opportunity to work in a growing progressive sports and leisure environment.

With your knowledge and passion for the leisure industry, this is an exciting opportunity for an ambitious person to build on their experience and take advantage of the excellent development and management opportunities on offer with this role. 

The main focus of this role will be the development of the Witchford operation. Under the direction of the Operations Manager you will be responsible for ensuring a really positive customer experience as well as providing motivational team leadership.  We want you to be proactive in developing new, creative and exciting ideas to develop the service we provide. This is a multi-site role, so as well as getting involved in Witchford you will divide your time and work at the well-established highly successful Impington site which has a state of the art gym and swimming facilities. You will either have a RLSS Pool Lifeguard qualification or be willing to undertake training.

This role will require you to be flexible and the ability to travel between sites is essential.   

We can offer you an excellent salary with annual increments to the maximum of the scale, free gym membership, access to the Local Government Pension Scheme, cycle-to-work and Childcare Voucher schemes.

MET-Living is committed to Equal Opportunities and to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. All post holders are subject to employment checks and a satisfactory enhanced Disclosure and Barring Service check. We do not accept applications by CV.
Closing Date  10am Thursday 10 May 2018
For an informal discussion on the post please contact Stephen Greenwood, Operations Manager, on 01223 200404 or via email: sgreenwood@ivc.tmet.org.uk.

Completed applications should be returned to Susan Kay HR Manager skay@ivc.tmemt.org.uk by the closing date.

Job Description

Post Title Duty Officer
Post Purpose: The Duty Officer role is to cover sites at Witchford and Impington with the emphases on dealing with operational issues on site at Witchford (eg health and safety, staffing, customer care, marketing, financial procedures and record keeping).  In addition the Duty Officer will  provide some cover support at Impington
Reporting to: Operations Manager
Responsible for: Dry activities at Witchford Sports Centre (WSC) Dry and Wet activities at Impington Sports Centre (ISC)
Location Impington and Witchford Sports Centres are part of the Morris Education Trust.  You will be required to work at both sites to meet the needs of the service to provide cover for staff holiday and absence
Working time: 37 Hours Per Week / shift basis
Salary/Grade: Level 3 Scale 5 Point 22
Disclosure Level: Full DBS
  1. Shift Management/Operational Duties
  • With the Operations Manager, deployment of staff and organising staff cover
  • Presentation of Service (cleaning and health and safety) and carrying out in-house repairs where possible or reporting issues to the Operations Manager
  • Responsible for the financial operation ensuring that all policies and procedures are followed by staff
  • Banking of monies taken at Witchford Sports Centre    
  • Ensuring the following operational procedures are followed:
    • Health & Safety
    • Presentation of Service
    • Cleaning Rotas
    • Maintenance – pitch sweeping and litter picking
    • Security
    • Maintenance of Sports Equipment
    • Stock control and management
  • ISC: Carry out lifeguarding/pool plant duties as and when required

2.    Administration

  • Provision of invoice information for the Finance Team
  • Football Foundation Report – with support from the Operations Manager
  • Sport England Report – with support from the Operations Manager
  • Advertise facility availability of Facebook
  • Monitor poster displays to ensure relevance and up to date
  1. Health & Safety
  • Ensure that all staff, customers and visitors to the both centres comply with the current Health and Safety regulations
  • Ensure that safe hygienic standards of operation are maintained throughout each shift
  • Be familiar with and ensure all fire precautions and regulations are adhered to
  • Associated plant room duties will be carried out on a daily basis.
  • Ensure that all equipment is safe to use, complies with current legislation and that all users are, where necessary, given instructions as to how to get out and use the equipment.
  • Ensure that any accidents or incidents are managed in accordance with current legislation and MET-Living policies.
  • Ensure all accidents and incidents are duly reported, logged and completed in accordance with current legislation.
  • Ensure that Personal Protective Equipment is worn by all staff in accordance with current legislation, COSHH and MET-Living policies.
  • Act as the responsible first aider when on shift
  • ISC: Ensure the checking of water quality is carried out at the regular stated intervals as detailed in the normal operating procedures

4.    Team Leadership

  • Positively lead your team in a supportive and motivational manner
  • Ensure that all staff when on duty are deployed effectively and efficiently
  • Ensure that staffing ratios, especially in the swimming pool (ISC Only), meet the current regulations as detailed in the normal operating procedures file
  • Contribute to and promote staff development, encouraging positive attitudes amongst all staff
  • Provide support, guidance and feedback for all staff in promoting good working practices
  • Implement and maintain MET-Living’s employment and personnel policies

5.    Personal Development

  • Hold and maintain a valid RLSS Pool Lifeguard award.  You must attend RLSS Lifeguard training once per month for two hours and this training will fall outside of the normal shift pattern, for which additional payment will be given. (ISC Only)

6.    Other Responsibilities

  • To play a full part in the life of the Morris Education Trust and sports centre community, to support its distinctive vision and ethos
  • Promote actively the Trust’s corporate policies
  • Comply with the Trust’s Health & Safety Policy
  • To participate in the Trust’s appraisal scheme

7.    Safeguarding

  • To be aware of safeguarding and promoting the welfare of children and vulnerable adults and to report any concerns in accordance with the Trust’s Safeguarding/Child Protection policies
  • To undertake regular safeguarding/child protection/adult protection training as required by the Trust

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified.

The Trust will endeavour to make any necessary reasonable adjustments to the job and the working environment to enable access to employment opportunities for disabled job applicants or continued employment for any employee who develops a disabling condition.

This job description is current at the date below but will be reviewed on an annual basis and, following consultation with you, may be changed to reflect or anticipate changes in the job requirements which are commensurate with the job title and grade.

Person Specification

Before completing your application please read the Person Specification and Job Description.  In supporting your application you should demonstrate how your qualifications, skills and experience match the requirements of the role. 

  Essential Desirable
Education Qualifications & Training    
RLSS Pool Lifeguard Award  
First Aid at Work qualification (3 day)  
Hold or gain within 3 months a CIMSPA Pool Plant Operators Qualification  
Experience & Knowledge    
Demonstrate experience of working in a Leisure/Sports Centre or similar environment  
Line management of staff  
Knowledge of customer care  
An affinity with sport and an understanding of the needs of customers of sports and leisure facilities  
Basic financial management procedures including cash-handling and till operation  
Experience of working with the General Public  
Leadership and motivation of staff  
Basic computer skills(Microsoft Excel and Word)    √
Operating a member management system  
Awareness of Health & Safety policies, practices and procedures  
Awareness of promoting and marketing sports facilities  
Personal Skills and Attributes    
Ability to lead and manager others  
To be able to work without supervision and take responsibility for the building  
To be able to demonstrate a flexible and professional approach to work  
To be able to communicate clearly with a wide range of audience  
Ability to work as part of a team  
Flexible and able to use initiative to exceed expectations  
Outgoing and confident communicator in varying situations  
Reliability and ability to work a shift pattern  
Ability to multi-task